Strategic Planning is a comprehensive process for determining what a business should become and how it can best achieve that goal. It appraises the full potential of a business and explicitly links the business's objectives to the actions and resources required to achieve them. Strategic Planning offers a systematic process to ask and answer the most critical questions confronting a management team—especially large, irrevocable resource commitment decisions.


academic and business Consulting

Strategic Planning

Effectual Business Services, LLC

Businesses need vision. We'll provide one along with the steps to get there.

We help industry leading service and support operations set their strategic goals, improve operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.


Our strategy experts provide analytical research, prepare reports, development of strategic and divisional business plans, conducts studies and researches new corporate initiatives and consistently provides insight on the business implications of the research and analyses.

  • Tracks competition and identifies threats or opportunities and analyzes issues that affect productivity, profitability, and growth.
  • Conducts special projects as assigned.
  • Conduct preliminary research to help identify initiatives and prepare reports related to viability and implications and prepare performance reports including recommendations for next steps.
  • Help you identify strategic plan measurements and key performance indicators.


Our proven strategic planning methods leverage input from key decision makers within the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.


Our consultants will facilitate meetings, conduct research, identify requirements and gather the necessary data to develop the strategic plan for the service operation. We also create the planning documents and provide an executive presentation to communicate the strategy to senior management and the staff.